Mbali Nhlapho, Domestic Worker, South Africa
Topic: Success story as a domestic worker.
Ms. Mbali shared her personal journey transitioning from being a domestic worker to establishing a successful house cleaning business named ‘Sisters of Work’ in 2015. Recognizing a high demand for domestic work, she ventured into entrepreneurship, generating numerous job opportunities in South Africa, particularly for women, who constitute a significant portion of the domestic workforce in the country.
While no longer directly engaged in domestic work, Ms. Mbali now focuses on offering house training to domestic workers. She identified common challenges faced by new workers, such as incomplete tasks due to lack of knowledge or feeling overwhelmed by larger households. To address these issues, she has authored a cleaning book, providing comprehensive guidance for housekeepers on various cleaning activities.
Emphasizing her enjoyment in supporting domestic workers, she utilizes social media, particularly TikTok, where she shares tips, tricks, and hacks aimed at enhancing the efficiency and management of domestic work. Her insights and experiences underscore the importance of skill development and resource-sharing within the domestic work sector, offering valuable guidance to improve the effectiveness and job satisfaction of workers in this field.
